FAQ (Frequently Asked Question)

By pressing ‘general’ , your time capsule will be sent to all family and friends to access instantly.

Personal Time capsule Allows you to keep it private and customise your viewers which they can see instantly.
I.e. only for my sisters not all can see as they haven’t been given permission.

This one needs a lot of thought and might take a couple of times and maybe a tear or two. This is a time capsule is for when you’re in the heavens, your love ones can access this time capsule once we have had a certificate from the next of kin assigned by you (see family tree for assigning next of kin).

This time capsule is customised so that ‘a countdown’ can be sent to the future date let’s say 25/05/2050 only then it can be accessed by the person you send to.

This time capsule has a one-time viewing to your designated audience after this it will self-destruct.

This is what it is, a countdown to see time capsule with a one-time viewing.

When you archive your time capsule it will not show up on your personal page however, in your archives for you to work on to share for later when you use archive you will not be able to share to other settings once you’re ready to share with family and friends click reset and edit/clear archive.

Click add new symbol add thumbnail and title > add file > select photo video e-card document > share > select your preferred setting in caps customizer > choose family or friends > confirm > my page once this has been done your time capsule will upload to your requests.

There are 3 dots in the right-hand corner click edit and this will allow you to reset change everything you have set.

There are two ways we can do this; first way is if they are not on Capsikin’s database you can send a link via email text just press and follow. Second way is to type their name in search engine box  names will pop up with photo.

Type their name in search engine box   names will pop up with photo.

> Follow edit proceedings > There are 3 dots in the right-hand corner click edit and this will allow you to reset change everything you have set. Your Time capsule can be sent under another Time capsule setting.

> click this “icon” hold time capsule and move to where you want it.

Yes, you can. Follow edit proceedings > press share again > click reset button and everything will be cleared to rest to other caps customizer.

It will be deleted from system and gone for good.

Click on time capsule in the top right-hand corner there are 3 dots.

Click on Account > Edit Profile >> click pencil icon   to change the profile photo, or tap to the fill box to edit another detail.

It may be because you have shared it for my life, general or archive , if you want to send personal you will have to reset your caps customizer.

It may be because you have shared it for my life, general or archive , if you want to send personal you will have to reset your caps customizer.

It may be because you have shared it for my life, general or archive , if you want to send personal you will have to reset your caps customizer.

It may be because you have shared it for my life, general or archive , if you want to send personal you will have to reset your caps customizer.

It maybe because you have shared it in other settings like personal, general if you want to send “For my life” edit cap > share again > and reset > then change to for my life.

Yes, we are. It is our number one priority to look after your security we are using cloud system from Google. We appreciate that your privacy is important to you, and we will continue to protect the personal information you provide us and manage your personal information in compliance with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs). We will take all reasonable steps to ensure that all information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment.

At this stage we are working on sharing files from Capsikin to other platforms.

Contact support [email protected]

No one can access any user accounts only files that have been authorised by user. You can see “for my life” time capsule can be seen once a next of kin has given proper authentication documents to unlock those documents you have been given access to.

Provide certificates and we will connect you to your families account.

At this stage you cannot, only send a link to join.

Add under age button, fill out the prompts and Capsikin will add an account under your account.

Your next of kin nominated by user can release by providing documents of their certification.

Once a next of kin of a sender provides documents to Capsikin admin

We will require a PDF document with a follow up call to confirm.

An Account Holder may upload files to their account, including JPEG, MP4, MOV, PDF files.

Click account , look for my storage and select the required storage.

Click account , look for my storage and select the required storage.

Please email Capsikin support: [email protected]

Your account will stay active. Only those you have given permission to will see the final time capsules.

Your storage plan can be added to a willing family member if no one wants this plan Capsikin reserves the rights to make the decision to keep active.

No access to your account only what you have given permission to see.

Capsikin reserves the right to remove, delete or censor material uploaded by users which is deemed to be offensive, obscene, inflammatory, discriminatory or unlawful (Prohibited Content).