FAQ (Frequently Asked Questions)

Send email to [email protected] requesting SkyThanks verification form.

This will be up to the user discretion to tell loved ones there is content for their perusal.

TIP : Let Sisters Brothers including your children if they are old enough know about content uploaded on SkyThanks also make sure all important people are listed as next of kin in family tree section.

By pressing ‘general’ , your time
capsule will be sent to all family and friends to access
instantly.

Personal Time capsule Allows you to keep it private and customise
your viewers which they can see instantly.
I.e. only for my
sisters not all can see as they haven’t been given permission.

This one needs a lot of thought and might take a couple of times
and maybe a tear or two. This is a time capsule is for when you’re
in the heavens, your love ones can access this time capsule once
we have had a certificate from the next of kin assigned by you
(see family tree for assigning next of kin).

This time capsule is customised so that
‘a countdown’ can be sent to the future date
let’s say 25/05/2050 only then it can be accessed by the person
you send to.

This time capsule has a one-time viewing to your designated
audience after this it will self-destruct.

This is what it is, a countdown to see time capsule with a
one-time viewing.

When you archive your time capsule it will not show up on your
personal page however, in your archives for you to work on to
share for later when you use archive you will not be able to share
to other settings once you’re ready to share with family and
friends click reset and edit/clear archive.

Click add new

symbol
add thumbnail and title > add file > select photo video
e-card document > share > select your preferred setting in
caps customizer > choose family or friends > confirm > my page

once this has been done your time capsule will upload to your
requests.

There are 3 dots

in the
right-hand corner click edit
and this will allow you to reset change everything you have set.

There are two ways we can do this; first way is if they are not on
SkyThanks’s database you can
send a link via email text just
press

and
follow. Second way is to type their name
in search engine box
 names will pop up with photo.

Type their name in search engine box
  names will pop up with photo.

>

Follow edit proceedings > There are 3 dots
in the
right-hand corner click edit and this will allow you to reset
change everything you have set.
Your Time capsule can be sent under another Time capsule setting.

> click this “icon”

hold time capsule and move to
where you want it.

Yes, you can.

Follow edit proceedings
>

press share again > click

reset button and everything will be cleared to
rest to other caps customizer.

It will be deleted from system and gone for good.

Click on time capsule in the top right-hand corner there are 3
dots.

Click on

Account > Edit Profile >>
click pencil icon

  to change the profile photo, or tap to the fill box to edit
another detail.

It may be because you have shared it
for my life, general or archive ,
if you want to send personal you will have to
reset your caps customizer.

It may be because you have shared it
for my life, general or archive ,
if you want to send personal you will have to
reset your caps customizer.

It may be because you have shared it
for my life, general or archive ,
if you want to send personal you will have to
reset your caps customizer.

It may be because you have shared it
for my life, general or archive ,
if you want to send personal you will have to
reset your caps customizer.

It maybe because you have shared it in other settings like
personal, general if you want to
send “For my life” edit cap >
share again > and reset > then
change to for my life.

Yes, we are. It is our number one priority to look after your
security we are using cloud system from Google. We appreciate that
your privacy is important to you, and we will continue to protect
the personal information you provide us and manage your personal
information in compliance with the Privacy Act 1988 (Cth) (Privacy
Act) and the Australian Privacy Principles (APPs). We will take
all reasonable steps to ensure that all information we collect,
use or disclose is accurate, complete, up-to-date and stored in a
secure environment.

At this stage we are working on sharing files from SkyThanks to
other platforms.

Contact support [email protected]

No one can access any user accounts only files that have been
authorised by user. You can see
“for my life” time capsule can be
seen once a next of kin has given proper authentication documents
to unlock those documents you have been given access to.

Provide certificates and we will connect you to your families
account.

At this stage you cannot, only send a link to join.

Add under age button, fill out the
prompts and SkyThanks will add an account under your account.

Your next of kin nominated by user can release by providing
documents of their certification.

Once a next of kin of a sender provides documents to SkyThanks
admin .

We will require a PDF document with a follow up call to confirm.

An Account Holder may upload files to their account, including
JPEG, MP4, MOV, PDF files.

Click account , look for
my storage and select the required storage.

Click account , look for
my storage and select the required storage.

Please email SkyThanks support: [email protected].

Your account will stay active. Only those you have given
permission to will see the final time capsules.

Once SkyThanks is notified with proper documentation and verified
SkyThanks will stop subscription model immediately and family and
friends can still access time capsules that have been given
permission by the user.

No access to your account only what you have given permission to
see.

SkyThanks reserves the right to remove, delete or censor material
uploaded by users which is deemed to be offensive, obscene,
inflammatory, discriminatory or unlawful (Prohibited Content)